Under construction. Please bookmark this page and check back soon. 9/17/2020 5:09 pm
Also, if you need help immediately please submit a Help Desk ticket using the tab on the left of the screen.
No or poor Internet Connection:
1. Restart the Hotspot by holding the power button down until the unit displays “GOODBYE” or turns off completely. Once it is off, power it back on as normal.
2. Hotspots work off of the cellular network hosted by Verizon and act as a gateway for your Chromebook or other device to connect to the internet. Therefore, the hotspot needs to be able to “see” both Verizon and your device. If the indicator on the left of the home screen on the hotspot shows a week or no signal, move the hotspot to a window or other spot in your home where it may be able to receive a better signal from Verizon. It is not necessary to have the hotspot next to the Chromebook, it only needs to be able to “see” it well.
The Hotspot is on and has a signal from Verizon but the Chromebook or other device is no longer connecting to it:
1. Restart the Hotspot as well as the Chromebook or other device and check again.
2. A possible cause is the WiFi Name on the hotspot has changed. Check your WiFi settings on your Chromebook and if necessary, enter the password for the new WiFi Name. You can find the password by pressing the power button on the hotspot three times once you can see the home screen.
There is a number in the upper right corner of the screen next to a speech bubble:
The Chromebook isn’t connecting to my hotspot or home WiFi.
1. Select the WiFi icon in the bottom right corner and verify your WiFi name from your hotspot or home network is showing up. If you do not see it, restart the Chromebook or device as well as the hotspot. If your home network is accessible from other devices then there is no need to restart it but if other devices are having trouble also, restart it.
2. Select the WiFi icon in the bottom right corner and verify your WiFi name from your hotspot or home network is showing up. If it is, re-enter the password for that WiFi name.
The Chromebook is “running funny” and you are having problems with some websites.
1. Restart the Chromebook.
2. Clear the cache in the browser by:
A. Open Chrome.
B. At the top right, click More (the three vertical dots).
C. Click More tools then choose Clear browsing data.
D. Select AdvancedAt the top, choose a time range and select All time.
E. Check the boxes next to “Cookies and other site
data” / “Cached images and files” / “Site settings” / “Hosted app
F. Uncheck the other boxes if they are checked.
G. Click Clear data.
3. Update the Chromebook by:
A. Open Chrome
B. At the top right, click More (the three vertical dots)
C. Click Settings
D. In the Search Settings search bar at the top type “Update”
E. Choose “Check Now” and wait.
F. Restart the Chrome browser or Chromebook.